Services are provided by Sébastien Lonchamp, sole trader, trading as Alpine Line.
SIRET : 434 858 965 00040
SIREN : 434 858 965
Business address: avenue de l’Église, 38750 Huez, France
Email: contact@alpine-line.com
phone +33 (0)6 89 33 41 36
VAT VAT not applicable pursuant to Article 293 B of the French General Tax Code.
Sébastien Lonchamp practises under the professional title of ski instructor, awarded in France, and holds professional sports instructor card number 03898ED3606, issued by the Préfecture de l’Isère.
These Terms and Conditions govern services booked directly with Alpine Line by private individuals.
They are provided to the client before the booking is confirmed. Written acceptance of the proposal and payment of the amount required at the time of booking constitute unconditional acceptance of these Terms and Conditions.
Where a booking is made through an agency, hotel, platform or another partner, the terms communicated by that partner may also apply.
Alpine Line offers private full-day and half-day ski instruction and accompanied skiing, tailored to the participants’ abilities, objectives and expectations.
Depending on the service selected and the conditions, the day may include:
Exploring the ski area;
Improving skiing technique;
Personalised instruction and support;
Off-piste skiing, where participants’ abilities, weather and safety conditions allow.
Each proposal specifies, in particular, the date, location, duration, number of participants and price.
Unless otherwise stated, services are available for one to four people at no additional charge.
The content of the service may be adapted according to participants’ abilities, weather, snow conditions, lift opening and safety requirements.
Prices are quoted in euros, inclusive of all applicable taxes, before booking.
The applicable price is the price stated in the proposal sent to the client or on the pricing page at the time of booking.
Unless otherwise stated, the price does not include:
Lift passes;
Equipment hire;
Meals and drinks;
Transport;
Personal insurance;
Any expenses incurred for a service organised outside Alpe d’Huez.
Any additional charges are communicated to the client before the booking is confirmed.
An enquiry or availability request does not constitute a confirmed booking.
Confirmation requires:
Written acceptance of the proposal;
Acceptance of these Terms and Conditions;
Payment of a deposit representing 30% of the total price.
The booking becomes final once the deposit has been received and Alpine Line has issued written confirmation.
For bookings made less than seven days before the service, the full price is payable upon confirmation.
The balance must be paid no later than seven days before the start of the service.
Accepted payment methods are bank transfer, payment card and cash.
If payment is not received within the required time, Alpine Line may suspend the booking after informing the client.
For bookings made through a partner, payment arrangements are communicated at the time of booking. The partner may collect payment on behalf of Alpine Line.
Each participant must:
Have suitable equipment in good condition;
Wear clothing appropriate for the weather;
Hold a valid lift pass where required;
Follow the instructor’s directions;
Disclose, before the service begins, any physical, medical or technical difficulty that may affect their safety;
Have personal insurance covering skiing activities, rescue and repatriation.
The client is responsible for the accuracy of the information provided regarding the number, age and skiing ability of participants.
The instructor may refuse or discontinue the participation of anyone whose equipment, physical condition or behaviour would compromise their own safety or that of the group.
More than seven days before the service: cancellation is free of charge and any amounts paid are refunded;
For bookings made through a partner, the client must also notify that partner.
The date and time at which the message is received determine the cancellation notice period.
The following charges are calculated on the total price of the service:
More than seven days before the service: cancellation is free of charge and any amounts paid are refunded; cancellation is free of charge and any amounts paid are refunded;
Between seven days and forty-eight hours before the service: 50% of the total price remains payable;
Less than forty-eight hours before the service: 100% of the total price remains payable;
Failure to attend, or lateness preventing the service from taking place: 100% of the total price remains payable.
Where a refund is due, it will be made using the original payment method within a reasonable time.
Requests to change the date may be accepted subject to Alpine Line’s availability. Rescheduling is confirmed only once agreed in writing.
The client must arrive at the agreed meeting place and time.
If the client arrives late, the service will end at the originally scheduled time and the full price remains payable.
Where lateness makes the service impossible or prevents it from being conducted safely, it may be treated as a failure to attend.
Adverse weather does not automatically result in cancellation.
The location, itinerary or content of the day may be adapted to provide an activity appropriate to the conditions and participants’ abilities.
In particular, the instructor may:
Change the itinerary;
Decide not to proceed with off-piste skiing;
Move to another sector;
Discontinue the service if they consider that participants’ safety can no longer be ensured.
A change to the programme made for safety reasons does not constitute a failure to provide the service.
If no suitable service can be provided safely, Alpine Line will offer to reschedule where possible. If rescheduling is not possible, amounts paid for the service not provided will be refunded.
Alpine Line may cancel a service in the event of illness, accident, force majeure, exceptional unavailability or conditions that prevent participants’ safety from being ensured.
In such cases, Alpine Line will offer, depending on what is possible:
A change of date;
An equivalent service;
Or a refund of amounts paid for the cancelled service.
Alpine Line does not cover incidental expenses incurred by the client, such as accommodation, transport, equipment hire or lift passes.
The services offered by Alpine Line are leisure activities provided on a specific date or during a specific period.
In accordance with Article L.221-28, paragraph 12, of the French Consumer Code, they are not subject to the fourteen-day right of withdrawal normally applicable to certain distance contracts.
The cancellation conditions set out in Article 8 remain applicable.
Mountain activities involve risks, which the client acknowledges.
Alpine Line undertakes to provide its services professionally, in accordance with safety rules and within the limits imposed by the conditions encountered.
Alpine Line cannot be held liable for consequences arising from:
Failure to follow the instructor’s directions;
Inaccurate or incomplete information provided by a participant;
Unsuitable or defective personal equipment;
Reckless behaviour;
An unforeseeable external event or an event beyond its control.
Sébastien Lonchamp holds professional liability insurance with:
Insurer: La Compagnie du Sport La Compagnie du Sport
Address: 6 rue Faure du Serre – 05000 GAP
Geographical coverage: Worldwide, excluding Canada and the USA
Each participant must have personal insurance covering the activities undertaken, rescue costs and, where applicable, repatriation.
Neither party may be held liable for a failure to fulfil its obligations caused by an event of force majeure as defined under French law.
Such events may include closure of the ski area, an administrative decision, a natural disaster, exceptional weather conditions, an unforeseeable strike or any other event beyond the parties’ control that makes the service impossible.
Any complaint should first be sent to:
Alpine Line – Sébastien Lonchamp
avenue de l’Église,
38750 Huez, France
contact@alpine-line.com
The complaint must specify the client’s identity, the date of the service and the reasons for the complaint.
After first submitting a written complaint to Alpine Line, and if no amicable solution is reached, the consumer may refer the dispute free of charge to Alpine Line’s designated consumer mediator:
The mediator must have been formally appointed by the service provider and listed by the French Commission for the Assessment and Monitoring of Consumer Mediation.
Data collected during an enquiry or booking is used to respond to the client, prepare and provide the service, manage payment and comply with administrative and accounting obligations.
Detailed information about this processing and how to exercise your rights is available on the website’s “Legal Notice & Privacy Policy” page.
These Terms and Conditions are governed by French law.
In the event of a dispute, the parties will endeavour to reach an amicable solution before commencing legal proceedings.
If no amicable agreement is reached, including through mediation, the dispute may be brought before the competent court in accordance with the applicable legal rules. In particular, the consumer retains the right to bring proceedings before the courts of their place of residence under the conditions provided by law.
